Diversity Performance of Employees in Hospitality and Tourism Sector: A Case Study of Saudi Arabia

Abstract

Employees’ diversity performance is a key characteristic of employees’ performance working in a diverse environment because diversity encourages employees to accept the differences and appreciate common ideas when working in a diverse environment. Diversity performance becomes more crucial when organisations target emerging markets, yet less research has been done to understand diversity performance and drivers that influence diversity performance. Therefore, the objective of this study is to explore the effects of workgroups’ inclusions, diversity training and diversity engagement on employees’ diversity performance. In this regard, data was obtained utilising questionnaires from employees working in the hospitality and tourism sector of Saudi Arabia. 170 completed surveys were employed to analyse the data using SPSS version 20. Results of the regression study suggested that workgroups’ inclusions, diversity training, and diversity engagement significantly influence employees’ diversity performance. The findings of this study will be helpful for human resource professionals and policymakers to design the human resource practises considering workgroups inclusions, diversity training and diversity engagement to improve employees’ diversity performance in the context of the tourism and hospitality sector, specifically when these organisations are expanding business operation in emerging markets or when dealing with the diverse business environment. This is the first sort of study based on these factors measuring diversity success in the context of Saudi Arabia